Privacy Policy

Privacy Policy evo33 – Data Protection & Your Personal Information

At evo33, member privacy is our priority. This policy clearly explains how we collect, use, store, and protect your personal information at all times. We are committed to keeping your data secure and always under your control.

Updated: January 2026 SSL 256-bit
256-bit
SSL Data Encryption
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Sale of Data to Third Parties
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System Security Monitoring
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Data Protection Act Compliance

Privacy Commitment evo33

Six core pillars that shape evo33's approach to protecting the data and privacy of every member.

Full Data Encryption

All data transmitted between your device and evo33 servers is protected with industry-standard 256-bit SSL encryption. Your sensitive information cannot be read by any third party.

Data Control in Your Hands

You have the full right to access, update, transfer, or request deletion of your personal data at any time through your evo33 account.

No Data Sales

Evo33 has never sold, leased or traded members' personal information to any third party for marketing purposes without your consent. Your data is not our product.

Malaysia PDPA Compliance

The evo33 Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your data is handled in full accordance with local legal standards.

Secure & Isolated Servers

Member data is stored on dedicated servers protected by multi-layered firewalls, strict access controls, and regular security audits to prevent unauthorised access.

Freedom from Spam

Evo33 only sends communications that are relevant and requested by members. You can manage your notification preferences or unsubscribe at any time without any restrictions.

01 Introduction

Welcome to the evo33 Privacy Policy page. We understand that your trust is our most valuable asset. When you register and use the evo33 platform, you entrust us with your personal information — a responsibility we take very seriously.

This Privacy Policy clearly and honestly explains how evo33 collects, processes, stores, and protects your personal information. It applies to all users who access the evo33 website, use the evo33 mobile app, or interact with any services offered by our platform.

By continuing to use the evo33 platform after this policy is published or updated, you agree to the terms stated herein. If you disagree with any part of this policy, we encourage you to contact the evo33 support team to discuss further before making a decision.

This Privacy Policy is part of Terms and Conditions evo33 and should be read together with those documents to fully understand your rights and responsibilities as a member of our platform.

02 Information Collected

Evo33 collects various types of information depending on how you interact with our platform. Generally, there are three main categories of information we collect:

A. Information You Provide Directly

  • Full name as stated on your identity card or passport
  • Date of birth for age verification
  • Email address for communications and account login
  • Phone number for two-factor authentication and customer support
  • Current residential address for KYC and legal compliance purposes
  • Bank account or e-wallet details for deposit and withdrawal processing
  • Identity verification documents such as MyKad, passport, or driving licence

B. Information Collected Automatically

  • IP address and general location information based on IP
  • Device type, operating system, and web browser version used
  • Platform activity logs including date, time, and transaction type
  • Game history and betting records for compliance and internal audit
  • Cookie data and similar technologies to enhance user experience

C. Information from Trusted Third Parties

  • Identity verification information from licensed KYC service providers
  • Payment verification data from approved payment processors
  • Information related to exclusion lists from relevant regulatory bodies

Evo33 only collects information that is strictly necessary to provide our services, ensure platform security and comply with legal requirements. We do not collect excessive or irrelevant data beyond the scope of our platform's purpose.

03 How We Use Your Data

Collected information is used solely for the purposes stated in this policy. Below is a summary of our data usage:

Purpose of Use Data Type Legal Basis
Registration & account management Name, email, phone number Contract Performance
Identity verification (KYC) Identity documents Legal Obligations
Deposit & withdrawal processing Bank / e-wallet details Contract Performance
Fraud prevention & security IP, activity logs, transaction history Legitimate Interests
Customer Support Email, phone, conversation records Contract Performance
Marketing & promotions (with consent) Email, gaming preferences Consent
Analytics & platform improvement Cookie data, usage logs Legitimate Interests
Regulatory reporting compliance Financial records, identity Legal Obligations

Evo33 will not use your data for any purpose beyond what is stated in the table above without obtaining your prior consent. If the purpose of processing changes, we will notify you via email or an in-platform notice.

04 Sharing Information with Third Parties

Evo33 does not sell or disclose members' personal information to third parties for marketing or commercial purposes without your consent. However, there are limited situations where information sharing is necessary to ensure the platform operates properly and complies with applicable law.

Parties that may receive your information:

  • Technical service providers – Companies providing server infrastructure, payment processing and security software, bound by strict confidentiality agreements.
  • KYC verification providers – Services that help us verify member identities to comply with anti-money laundering (AML) legal requirements.
  • Licensed game providers – Game software providers may receive minimum session information required to deliver the gaming experience.
  • Regulatory authorities – Reports required by Malaysian law to the relevant regulatory authorities, including suspicious transaction reports where necessary.
  • Legal authorities – Police, courts or government authorities where required by law or a valid court order.

All third parties working with evo33 are required to sign data processing agreements that uphold the same high standards of security and confidentiality as evo33's internal standards. They are not permitted to use your data for any purpose beyond what has been specified.

05 Data Security

Protecting member data is evo33's highest technical priority. We continuously invest in cutting-edge security infrastructure to ensure your personal information remains safe from unauthorized access, disclosure, or modification.

Key security measures we have implemented include:

  • 256-bit SSL encryption for all data communication between your browser and evo33 servers
  • Encryption of sensitive data in databases using the AES-256 algorithm
  • Two-factor authentication (2FA) is available for all member accounts
  • Multi-layered firewall and active intrusion detection system (IDS/IPS)
  • 24/7 security monitoring by a dedicated cybersecurity team
  • Regular security audits by independent, accredited third-party firms
  • Role-based access control (RBAC) to ensure only authorised personnel can access sensitive data
  • Comprehensive incident response procedures that are regularly tested

If you suspect your account has been accessed without authorization or your login credentials have been compromised, please contact the evo33 support team immediately via Live Chat, available 24/7 on the platform.

06 Cookies & Tracking Technologies

Evo33 uses cookies and similar technologies to enhance the user experience, analyze platform performance and maintain the security of your login session. Cookies are small text files stored on your device when you visit the evo33 platform.

Types of cookies we use:

  • Essential Cookies – Required for core platform functions such as login session verification, account security and language preferences. Cannot be disabled without affecting platform functionality.
  • Performance Cookies – Helps us understand how members interact with the platform, the most frequently visited pages and response times for technical improvements.
  • Functional Cookies – Stores your preferences such as preferred language, set betting limits and other personal account settings.
  • Analytics Cookies – Collects non-personally identifiable statistical data to help us understand usage patterns and improve platform content.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect your experience on the evo33 platform. For more information on managing cookies, refer to your web browser's documentation.

07 Data Storage & Retention Period

Evo33 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable Malaysian law.

  • Active account data is retained for the duration your account remains active on evo33
  • Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements
  • Customer support communication records are retained for 3 years for reference and dispute resolution
  • Non-personally identifiable analytics cookie data is retained for a maximum of 2 years
  • KYC documents are retained for 5 years after account closure in accordance with compliance requirements

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked back to you. The deletion process uses multi-pass data overwriting methods to ensure the data cannot be recovered.

08 Your Rights as a User

As an evo33 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete personal information in our records.

Right to Erasure

Under certain circumstances, you may request that your data be deleted, subject to our legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another service provider.

Right to Restriction of Processing

You may request a restriction on the processing of your data in situations where its accuracy or the legitimacy of the processing is disputed.

To exercise any of the rights above, please contact the evo33 support team via Live Chat or our support email. We are committed to processing your request within 30 calendar days from the date of receipt.

09 Children's Privacy

The evo33 platform is intended solely for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

If we discover that we have inadvertently collected information from a minor, we will take immediate action to delete that information and close the associated account. If you believe your child has registered on the evo33 platform without permission, please contact us immediately.

Evo33 applies a strict age verification process during account registration. Proof of age via a valid identification document may be required before an account is fully activated.

10 Changes to This Privacy Policy

Evo33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or service improvements. The "Updated" date at the top of this page will always reflect the latest version of this policy.

For material and significant changes that directly affect your rights, evo33 will notify you via:

  • A clear and prominent notice on your account's home page or dashboard
  • Notification emails to the address registered in your account
  • In-app notifications on the evo33 mobile app where applicable

Continued use of the evo33 platform after the effective date of any changes constitutes full acceptance of the updated policy. We encourage you to review this page periodically.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how evo33 handles your personal data, our team is ready to assist you through the following channels:

  • 24/7 Live Chat via the chat icon available on every page of the evo33 platform
  • Email: [email protected]
  • Section FAQ for answers to frequently asked questions about privacy and data security

The evo33 privacy team is committed to responding to all inquiries within 3 business days. For more complex complaints relating to data rights, we will provide a status update within 7 business days from the date the complaint is received.

Your satisfaction and trust are our greatest motivation. Don't hesitate to reach out to evo33 — we're here to ensure your experience with us is always safe, transparent, and enjoyable.

FAQ – Privacy Policy

Answers to the most frequently asked questions by evo33 members regarding privacy and data protection.

No. evo33 does not sell or disclose members' personal information to third parties for marketing or commercial purposes. Information sharing only occurs in very limited situations such as legal requirements, KYC verification and payment processing — all subject to strict confidentiality agreements.

You may request a copy of your personal data by contacting the evo33 support team via 24/7 Live Chat or our support email. Specify the type of data you wish to access and we will process it within 30 calendar days in accordance with your rights under Malaysia's PDPA.

Yes, you may request the deletion of your personal data. However, please note that certain data may need to be retained for a specified period to comply with legal obligations such as financial records (7 years) and KYC documents (5 years after account closure) under Malaysian law.

Upon account closure, your personal data will be retained only for the period required by Malaysian law. Once the mandatory retention period ends, all your data will be securely deleted using multi-pass overwrite methods or anonymised so it can no longer be linked back to you.

All financial information is transmitted via 256-bit SSL encryption channels and stored in encrypted format using AES-256 algorithms. evo33 works only with certified payment processors that comply with industry security standards. evo33 does not store credit card numbers or sensitive payment details directly in our systems.

Yes, you can opt out of marketing emails at any time by clicking the "Unsubscribe" link found at the bottom of every evo33 promotional email, or by updating your notification preferences in your account settings. Please note that important emails related to account security and transactions cannot be disabled as they are part of our core service.
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